FAQ

We recommend that you make use of AGPS to speed up the connection time for your GPS. AGPS uses your Mobile Internet connection to connect to a Nokia server that tells your device which GPS satellites it will be able to connect to, substantially reducing the time taken to get a GPS fix.

In case you use a device with integrated GPS receiver, please have a look into the manual of your device on the location of the GPS receiver. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky. Make sure that your hand does not cover the GPS receiver. The time it takes to establish a GPS connection may vary between a few seconds and several minutes. Establishing a GPS connection in the car may take longer.

Note: The GPS operations take their power from the battery. Using an internal GPS receiver or a Bluetooth connection to an external GPS receiver may drain the battery faster.

If no satellite signal is found, consider the following:

• Check that your hand does not cover the GPS receiver.
• If you are indoors, go outdoors to receive a better signal.
• If you are outdoors, move to a more open space.
• If the weather conditions are bad, the signal strength may also be affected.

For External GPS Devices: If Bluetooth is not already switched on, you will first be asked whether you want to switch on Bluetooth. Your mobile device will then start searching for devices available via Bluetooth technology in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

You may be asked for a pass code to connect to your GPS receiver. Although this pass code is “0000” in most cases, please have a look into the manual of your GPS receiver to find out what the correct pass code is.

It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.

PIN (Personal Identification Number) codes:

• PIN code protects your SIM card against unauthorized use. It is asked when you insert the SIM card and boot up the device for the first time. It is 4 to 8 digits long and usually supplied with your SIM card. However, it is recommended to change the original PIN code to your own, the instruction on how to change the PIN code is provided in the user guide or Nokia Web site. 
• UPIN code is usually supplied with the USIM card. The USIM card is an enhanced version of the SIM card and is supported by UMTS mobile phones.
• PIN2 code is also 4 to 8 digits long and is supplied with some SIM cards, and is required to access certain services.
• If you enter any of the above PIN codes incorrectly three consecutive times, you need corresponding PUK codes to unlock them. Read more about PUK codes below.

PUK (Personal Unblocking Key) codes:

• PUK code is 8 digits long and is required to change a blocked PIN code.
• UPUK code is required to change a blocked UPIN code.
• PUK2 code is required to change a blocked PIN2 code.
• The PUK codes are also provided by your network operator or service provider.

Security code/Lock code:

• The security code or lock code protects your device from unauthorised use.
• The default code supplied with the device is 12345. However, it is recommended to change the default code to your own. The instruction on how to change the security code is provided in the user guide or Nokia Web site.
• Keep the new code in a safe place separate from your device.
• If you get error notifications after 3 consecutive times security code entries, reboot the device and wait for 15 minutes, then try again. If the problem persists, contact your operator or local Nokia Care Point.

 Restriction code/Restriction password:

• The restriction code or restriction password may be required when using some network services, such as call restriction service. Note that not all network operators support such service.
• If your device display "Enter restriction code" when you insert a new SIM card, it means that your device has been locked to use a certain operator's network and it does not accept SIM cards from other operators.
• Contact your network operator or service provider for assistance.

Other PIN codes:

The module PIN is required to access the information in the security module of your SIM card.
The signing PIN may be required for the digital signature. 
 
Important! If you do not know or forget any of these codes, always contact your network operator or service provider.

These simple steps can help in a majority of cases.

Reset the device

1. Switch off the device.
2. Remove the battery.
3. After a few seconds, re-insert the battery and switch on the device.

Reset the settings

• Restore the original factory settings as explained in the user guide.
  
• Your contacts and data are not deleted in the reset.

Update the software

• Make sure your device is running the latest software.
  
• For downloads and assistance, go to www.nokia.com/softwareupdate.
• Remember to back up your contacts and data before updating.

If your Nokia device appears to have problems retaining power, check the following:

• Check that you use an original Nokia battery and charger compatible with your Nokia device model. For the originality, visit our Check Your Battery service; for the compatibility, check your device user guide.
• If you have another battery and charger of the same type, try substituting them to determine if the issue is with the Nokia device, the battery, or the charger.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service.Remember to backup contacts and data before updating.
• Some applications and features, such as Bluetooth and WLAN(WiFi), drain the battery. To conserve power, disable Bluetooth, WLAN and applications when they are not in use.
• All batteries including high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Nokia battery from an authorized Nokia dealer.

For futher assistance, contact your local Nokia Care point.

• Fully charge the battery according to the instructions presented in the user guide.
• Remove and re-insert the battery according to the instructions presented in the user guide.
• Check that you are using a Nokia battery and charger compatible with your phone model. You can find compatibility information in your user guide.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to back up contacts and data before updating.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia Care point for inspection.

The legal situation of FM transmission varies around the world. To check the latest legal status of your country, visit  http://europe.nokia.com/fmtransmitter.
 

Your Nokia device requests PIN (Personal Identification Number) and PUK (Personal Unblocking Key) codes to protect your SIM card and device against unauthorized use. Note that all PIN and PUK codes are provided by your operator or service provider.

Note also the following:

• When your insert your SIM card and boot up your device for the first time, you need to enter the PIN code, the default one is usually supplied by your operator. For security reasons it is recommended to change it to your own code, instructions on how to change the PIN code in your device is provided in the user guide or Nokia web site. If the PIN code is entered incorrectly multiple times, your device may request a PUK code to futher validate the user's identity.
• The PIN2 code is a PIN code which acts as a second layer of protection for certain features of your phone.  If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes.If you have already contacted but the code provided does not work, you should obtain a new SIM card.

These messages may be displayed in the following situations:

• The SIM card is out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your user guide.
• The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
• You have recently changed service providers. In this case, either your SIM card or your phone may be configured for your previous operator and may require reconfiguring. It may also be that your phone is configured so that it cannot be used with a SIM card from a different operator or service provider. Please contact your current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider. Or alternately, contact your local Nokia Care Point for inspection.

Try the following troubleshooting tips:

• Ensure that your phone is on and that there is sufficient signal strength.
  • Signal strength is indicated by the signal indicators at the left side of the phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
  • To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.
• Check if the headset is attached to your phone. For some phone models, the ring does not come through the speaker, only through the headset.
• If the phone's profile is set to Silent, Flight, Offline, or any other profile where ringing is silenced, it will not ring. Change the profile to General or Normal.
• Ensure that the volume is not too low.
•  Make sure that the call divert is not activated.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to back up contacts and data before updating.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

Check the following:

• Check the signal strength that is indicated by the signal indicators at the left side of the Nokia phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases. If there is no network coverage at all, check if you have set your device to use 3G (UMTS) instead of the dual mode.
• To increase your Nokia phone's signal strength, try moving your Nokia phone slightly, or move towards a window if you're calling from inside a building.
• If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage.
• If you believe that the problem may be with your Nokia phone instead of the network, contact your local Nokia Care point for inspection.