Maps

Answers to important questions: Maps

  • Why does Maps 3.03 on my Nokia E71 or E66 not have the Premium Services like the weather service or Michelin travel guides?

We listened to consumers and developed a technical solution to bring the free Ovi Maps and navigation experience to the Nokia E71 and Nokia E66 - however technical limitations prevented us from making premium content available on those devices.


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  • How do I get the best performance from GPS?

We recommend that you make use of AGPS to speed up the connection time for your GPS. AGPS uses your Mobile Internet connection to connect to a Nokia server that tells your device which GPS satellites it will be able to connect to, substantially reducing the time taken to get a GPS fix.

In case you use a device with integrated GPS receiver, please have a look into the manual of your device on the location of the GPS receiver. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky. Make sure that your hand does not cover the GPS receiver. The time it takes to establish a GPS connection may vary between a few seconds and several minutes. Establishing a GPS connection in the car may take longer.

Note: The GPS operations take their power from the battery. Using an internal GPS receiver or a Bluetooth connection to an external GPS receiver may drain the battery faster.

If no satellite signal is found, consider the following:

  • Check that your hand does not cover the GPS receiver.
  • If you are indoors, go outdoors to receive a better signal.
  • If you are outdoors, move to a more open space.
  • If the weather conditions are bad, the signal strength may also be affected.

For External GPS Devices: If Bluetooth is not already switched on, you will first be asked whether you want to switch on Bluetooth. Your mobile device will then start searching for devices available via Bluetooth technology in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

You may be asked for a pass code to connect to your GPS receiver. Although this pass code is “0000” in most cases, please have a look into the manual of your GPS receiver to find out what the correct pass code is.

It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.


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  • Can I install Ovi Maps 3.03 (or later) with free navigation on my device?

 

These devices currently support Ovi Maps 3.03 (or later) including free turn-by-turn navigation:
  • 5230 XpressMusic
  • 5800 XpressMusic
  • 6710 Navigator
  • 6730 Classic
  • 6720
  • E52
  • E55
  • E72
  • N97
  • N97 mini
  • N86
  • X6
  • E71
  • E66
 
To download the latest Ovi Maps version please visit www.nokia.com/maps.
 
Support for further devices from the Symbian S60 3.2 and 5.0 range will be added in due course. Please check www.nokia.com/maps for latest compatibility details.

Please note: Due to technical limitations, Share Location and the premium services(e.g. Weather/Michelin guides)  are not available for Maps 3.03 on the E71 and E66.


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  • How do I downgrade the Maps application?

We do not recommend downgrading to earlier versions of the Maps application as many of the improvements to both the Maps application and map data will not be available.

If you have Maps 3.03 (or later) installed on your device and you wish to download to Maps 3.01, simply uninstall Ovi Maps from the Application Manager on your device.

If you wish to downgrade from other Maps versions there are two ways:

The first method can be used if you wish to return to an earlier version of the application installed on your device. This is done through a soft reset:

  1. Backup you device using Ovi Suite.
  2. Dial *#7370# in to your device. Confirm that you wish to reset the device.
  3. Enter the passcode (by default 12345).
  4. The device will now be reset and the Maps application will have reverted to the original version. You can now reload your backed up data using Ovi Suite.

If the above steps did not leave you with the application version you intended there is an alternative method of downgrading. For this method you must have the .sis installation file for the earlier version. If you have this file:

  1. Navigate to your memory card/mass storage on your device.
  2. Delete the Cities folder and the .qf file.
  3. Install the .sis file on your device using PC Suite application installer to overwrite the newer Maps application version.

Once you have downgraded the application, start the Maps application briefly to recreate the file structures before using Nokia Ovi Suite (PC) or Nokia Map Loader (Mac) to transfer the map data to your device.


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  • Do I need an external GPS receiver to use Nokia Maps?

Most Nokia devices that are compatible with Maps come with an Internal GPS so an external GPS receiver is not required. You can check if you device has internal GPS from your devices user guide or alternatively from www.nokia.com/maps - devices compatible with Maps will state if they have GPS included.

For devices that do not have Internal GPS receiver a external receiver will be required for turn by turn navigation.

To use Maps on such a mobile device, you need to connect an external GPS receiver to your mobile device via Bluetooth. If Bluetooth is not already switched on, you will first be asked whether you want to switch on Bluetooth. Your mobile device will then start searching for devices available via Bluetooth in your surrounding area. From the result list displayed, choose the correct entry to connect to your external GPS receiver.

You may be asked for a pass code to connect to your GPS receiver. Although this pass code is 0000 in most cases, please have a look into the manual of your GPS receiver to find out what the correct pass code is.

It may take a few minutes for the GPS to track you and for your position to be shown on the map. Remember you need a GPS connection to show your current position.


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  • Is Nokia Maps supported by my mobile device?

For a list of supported mobile devices, visit http://www.nokia.com/maps/support. 

Note the following:

  • Testing for certain mobile devices is still ongoing and more compatible mobile devices will be listed as they become fully tested.
  • Only certain mobile devices are equipped with GPS but you can still use Nokia Maps if you have an external GPS receiver.
  • Mobile devices which are not in the list of supported mobile devices Nokia does not resume responsibility for any malfunctions or damages caused by Nokia Maps nor does Nokia warrant any functionality of Nokia Maps on any mobile devices which are not yet in the list of supported mobile devices.

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  • Can Ovi Maps be used in Offline Mode?

Maps can be used offline to avoid data charges, however the following will not be available in Offline Mode:

  • View Satellite maps
  • View Terrain maps
  • Search the latest address/POI database
  • Real-time Traffic and Safety updates
  • Share your status, photos and location to your Facebook profile (Maps 3.03 Only)
  • Get Weather forecasts
  • See local event info from WCities (Maps 3.03 Only)
  • Access Lonely Planet city guides (Maps 3.03 Only)
  • Access the Michelin restaurant guide (Maps 3.03 Only)
  • Synchronize your locations with Ovi Maps on the internet

You can switch between Online and Offline mode by going to the Maps Settings and:

  1. Select Internet
  2. Select Connection or Go Online at Start-up 

Please Note: Switching between Online and Offline mode in Maps will not prevent data charges through the user of Positioning settings such as AGPS and WiFi/Network positioning. These will need to be turned off in the Positioning Settings on your device. Please see your device manual for more information/


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  • What is the difference between subscription and other licence types in Maps 3.0?

Did you know that Ovi Maps (version 3.03 and later) offers navigation and other services for free? There is no need to use any license on these releases. Check if your device is compatible and download the latest version of Ovi Maps from http://www.nokia.com/maps/download

 

A subscription fee is charged monthly with a phone bill or credit card. You should receive a new licence for the following 30 days automatically in the end of previous licence period. You can cancel the subscription at any point, after which the you are no longer charged for the subscription and don't receive the licence anymore.

To cancel a subscription, select Options > Shop & Licenses > My Licenses. Select the subscription and Options > Cancel subscription. Cancelling a subscription means that you can use the licence for the paid period. Earlier purchases are not refunded.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.


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  • How do I turn the Compass on in Ovi Maps 3.03 (or later)?

The Compass is not turned on by default in Ovi Maps 3.03(or later). To turn it on, press 5 on your keypad, or tap the Compass Icon on your touch device.

Once you have turned on the Compass, you will need to configure it. To do this, hold the device in your hand and rotate it until the Compass icon turns from Red, through Yellow to Green.


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  • Can I download the Ovi Maps 3.03 (or later) sis file directly to my computer to install it form there?

To avoid download costs from the downoad via the mobi page, you can also download a sis file for Ovi Maps 3.03 (or later) and trigger the installation from your computer. Just follow the link Or Download without data charges using PC or Mac on the installation page.

Please consider that you need to have Ovi Suite installed in order to run the installation via your Mac or PC.

For selected devices, we also offer the update for Ovi Maps 3.03 (or later) via the Software Update application in the device or for free download from the Ovi Store.


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  • What do I get with the Ovi Maps 3.03 application that offers navigation for free?
  • Maps for over 180 countries and free map updates
  • Drive and Walk navigation available in over 70 countries
    • Real-time voice guidance, lane assistance and speed limit warners in Drive navigation mode
    • Real-time voice guidance; routing and navigation via pedestrian zones and shortcuts in over 80 cities in Walk navigation mode
  • Real-time weather service including a 5-day forecast for your current or any location found via search
  • Premium travel content by Lonely Planet and Michelin for over 1000 destinations
  • Real-time events listings for your current location or any other location found via search

New features:

  • Shop has been removed, and Drive and Walk navigation in over 70 countries is now available at no extra cost. No license activation needed in this release.
  • Integration with Ovi account so that you can easily personalize your Ovi Maps and synchronize your favourite places and routes
  • Options tools box to switch between 2D, 3D, satellite and terrain map mode, as well as night mode and turning 3D landmarks on or off.
  • Localised version of the Ovi Maps 3.03 available in Symbian languages
  • Improved application start-up and simplified service menu makes it faster and easier to access favorite content and services with a single touch or click
  • Improved one-box search
  • New features in car navigation service: ‘Drive home’ and tracking (follow your position while driving)
  • New features in pedestrian navigation service: ‘Walk home’ and tracking (follow your position while walking)
  • Text-to-speech voice-guidance in car and pedestrian navigation, currently available for English and German. More languages will follow later on.

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  • How do I activate the free navigation functionality in the Ovi Maps 3.03 (or later)?

You do not need to activate it, it will work straight away out of the box or after installation of the latest application version.

Current owners of compatible devices can download the Ovi Maps 3.03 (or later) including navigation features and premium content completely free of charge from the Ovi Maps website at http://www.nokia.com/maps.

Please note: Due to technical limitations, Share Location and the Premium services (inc. Weather and Guides) are not available for Maps 3.03 on the E71 and E66.


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  • What happens to my navigation license in Maps if I change my SIM card?

Did you know that Ovi Maps (version 3.03 and later) offers navigation and other services for free? There is no need to use any license on these releases. Check if your device is compatible and download the latest version of Ovi Maps from http://www.nokia.com/maps/download

If you change your SIM card, you can regain your navigation license in Maps for the remaining time period by updating.
For Maps 1.0:
  1. Select Options
  2. Select Extra services
  3. Select Add navigation
  4. Select the region of your license
  5. Select Options
  6. Select Update
For Maps 2.0:
  1. Select Options
  2. Select Extras
  3. Select My licenses
  4. Select Update.
For Maps 3.0:
  1. Select Options
  2. Select Shop & Licenses
  3. Select My Licenses
  4. Select Update
Please allow the connection to the license server to check for your licenses by selecting Yes and by then selecting the correct internet access point (if asked). A note, xx-day license activated is displayed where xx is the amount of days left on your license, or alternatively the mobile device informs you that the license has been updated.
 
In some cases the application automatically detects the SIM card change and asks you whether you want to update. Please note that after you have changed your SIM card for the first time, your license is bound to your current mobile device.
  
If you have changed both your SIM card and your device you will need to contact Nokia Care here.
 
When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan. 

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  • What do I need to consider if I upgrade from Maps 2.0 to the latest Ovi Maps (3.03 or later) release which offers navigation for free?

If you are currently running Maps 2.0 on your mobile device, please first update the your mobile device’s software via Nokia Software Updater before you upgrade to Ovi Maps 3.03(or later). To update to the new Maps version that offers navigation at no extra costs, please go to http://www.nokia.com/maps. Select your device from the compatibility list and follow the installation instructions on the website.

For selected mobile devices (e.g. the Nokia N97), the update will be offered through the Software Update Service in the device.
Due to an incompatibility of your old map data with the new Maps version, the update will delete your map data and voice files. When asked "This version of Maps is not compatible with the old map data stored on your device. Delete old map data?" during the installation, select “yes”, otherwise the installation will be cancelled.
 
In this case, we recommend you to download the Nokia Ovi Suite (PC) or Map Loader (Mac) to re-install your map data and voice files to your mobile device. For more information about the Nokia Ovi Suite or Map Loader for Mac, please check our FAQ!

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  • What happens to my old licences from earlier Maps versions if I upgrade to Maps 3.0?

Did you know that Ovi Maps (version 3.03 and later) offers navigation and other services for free? There is no need to use any license on these releases. Check if your device is compatible and download the latest version of Ovi Maps from http://www.nokia.com/maps/download

 

Only licences from Maps 1.2 or Maps 2.0 are converted into Maps 3.0 licences. In case you use an earlier release, upgrade first to Maps 1.2 or Maps 2.0, update your licences on your device, and then install Maps 3.0.

Navigation licence from Maps 1.2  is converted into a corresponding Drive licence in Maps 3.0. The Walk functionality is also enabled for the Drive licence period.

Drive & Walk licence from Maps 2.0 is converted into a corresponding Drive licence in Maps 3.0. The Walk functionality and Guides are also enabled for the remaining licence period.

Walk Licence from Maps 2.0 is converted into City explorer licence. City explorer licence is a device lifetime licence.

City Guide licence from earlier Maps versions is converted into the basic City explorer licence. City explorer licence is a device lifetime licence.

You can find the basic City explorer licence in Maps 3.0 under Options > Shop & Licensed > My licenses. The licence's status is enabled. If you don't see any licences, select Update and allow you device to connect to the licence server.

For more details on Maps 3.0 licences and conversions, go to www.nokia.com/maps/support.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.


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  • What Nokia devices will have the navigation feature in Ovi Maps for free, and when?

Current owners of compatible devices can download Ovi Maps 3.03 version including navigation features and premium content completely free of charge from Ovi Maps website on http://www.nokia.com/maps. Currently, a variety of devices that can run Symbian 3.0 Feature Pack 2 and Symbian 5.0 are compatible. Please check the Ovi Maps website for a detailled compatibility list!


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  • Can I continue using a licence I purchased for earlier Maps version in Maps 3.0?

Did you know that Ovi Maps (version 3.03 and later) offers navigation and other services for free? There is no need to use any license on these releases. Check if your device is compatible and download the latest version of Ovi Maps from http://www.nokia.com/maps/download

Yes, you can continue using your old licence. If you use the Nokia Maps application, your old licence is automatically updated and converted.

For more information on old licences and Maps 3.0, go to www.nokia.com/maps/support.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.


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  • How and where can I get the Ovi Maps 3.03 (or later) with free navigation?

Current owners of compatible devices can download the Ovi Maps 3.03 (or later) including navigation features and premium content completely free of charge from Ovi Maps website at http://www.nokia.com/maps. Select your device from the compatibility list and follow the installation instructions on the website.

For certain devices (e.g. the Nokia N97), the update will be offered through the Software Update Service in the device.


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  • How do I know if there is an update for the map data available for Nokia Maps 3.0?

You can check to see if your device has the latest compatible Map data simply by connecting your device to a PC and running Nokia Ovi Suite, selecting View > Go To > Maps.

If you have a Mac, running Map Loader for Mac will advise you if there is an update to the Map data.


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  • How can I update to Ovi Maps on my N97?

You can update Ovi Maps through the SW Update application. This can be found by:

  1. Select Menu > Applications > SW Update

If you have enabled automatic checking of updates, a pop-up will be displayed in the home screen of your device. Select Show to display the available updates.

Before updating to the latest Ovi Maps version, check that there is enough free space in the phone memory (C:). Select Menu > Applications > File Mgr. to check the available memory. There should typically be a minimum of around 20 MB free memory. If there is not enough free space, the installation will fail.

Note: To upgrade to Ovi Maps for Device 3.03 (or later) you will need to have phone software version 20.0.019 or later installed. if Ovi Maps 3.03 download is not available within the SW Update menu, please update your phone software to the latest version available. The availability of the phone software versions depends on the device variant.

 


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  • Is there voice guidance for Walk navigation in Ovi Maps for Device?

To recieve Voice Guidance for Walk navigation, upgrade your compatible device to Ovi Maps 3.03 (or later) from www.nokia.com/maps.

Choose the language from the Navigation settings, including the new with Street Names voice files.

Earlier versions of Maps do not support Voice guidence for Walk navigation.


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  • What do I need to consider if I upgrade from Maps 2.0 to Ovi Maps 3.0x?

Due to an incompatibility of Maps 2.0 data with the Maps 3.0x version, the update will delete your map data and voice files.

When asked "This version of Maps is not compatible with the old map data stored on your device. Delete old map data?" during the installation, select “yes”, otherwise the installation will be cancelled.

We recommend you to download the Nokia Ovi Suite (PC) or Map Loader (Mac) to re-install your map data and voice files to your mobile device. For more information about the Nokia Ovi Suite or Map Loader, please check our FAQ!

Please Note: when updating to the free Ovi Maps 3.03 version, the phone software version in Nokia N97 must be 20.0.019 or later and in Nokia 5800 XpressMusic version 31.0.008 or later. You can check the phone software version by typing *#0000# on the keypad.


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  • How can I get Ovi Maps 3.03 (or later) for my Nokia N97?

Nokia N97 will not be supported right from the launch of Ovi Maps 3.03 (or later) on, but a bit later. To get Ovi Maps 3.03 (or later) for your N97, you need to update the software of your mobile device first. To update your mobile device software, you need to have Ovi Suite and Nokia Softare Updater installed on your device. Alternatively, you can do the update from your mobile device by entering *#0000#, select Options > Check for Updates.

Consider taking a back up before performing any updates of your mobile device software.
After you have updated the software of your N97, please go to the Software Update application in the device. Go to Menu > Applications > SW update. You will see Ovi Maps 3.03 (or later) an entry in there. To update your Ovi Maps application, select the entry and go to Options > Start update.
After the installation of Ovi Maps 3.03 (or later), you can download the required map data and voice files via Nokia Map Loader.

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  • What is a bundled navigation license, and how do I use it?

Did you know that Ovi Maps (version 3.03 and later) offers navigation and other services for free? There is no need to use any license on these releases. Check if your device is compatible and download the latest version of Ovi Maps from http://www.nokia.com/maps/download

A bundled license is a navigation license that is included with your device. It enables you to navigate in the Maps application for a certain time period, in a selected area or region for no additional cost.

Yo1ur bundled license may come in 3 forms:

  • Server based license. This is the most common type of bundled license, and is available for all versions of the Maps application
  • Embedded license. This is only available for Maps 3.0
  • License Voucher. These are available for all versions of the Maps application

To start navigation with a Server Based license you will need to activate it over a Mobile or Wireless internet.

For Maps 1.0:

  1. Select Options
  2. Select Extra services
  3. Select Add navigation
  4. Accept the terms and Condition.
  5. Select Purchase. Maps will now connect to the license server and activate your bundled license.

For Maps 2.0:

  1. Select Options
  2. Select Extras
  3. Select My License
  4. Select Update

For Maps 3.0:

  1. Find a location you wish to navigate to.
  2. Select the scroll key (or for touch screen devices the infomation bar at the top of the screen)
  3. Select Drive/Walk To
  4. Follow the on screen instructions to activate your license

To start navigating using an Embedded license, simply find your destination within Maps and select Drive to. A mobile internet connection is not required.

To start navigating using a License Voucher, you need to first register it. Registration does require a Mobile or Wireless internet connection.

For Maps 1.0:

  1. Select Options
  2. Select Extra services
  3. Select Add navigation
  4. Accept the terms and Condition.
  5. Select Purchase.
  6. Select the region listed with your device
  7. Select Enter license Code

For Maps 2.0:

  1. Select Options
  2. Select Extras
  3. Select Options
  4. Select Enter License Code
  5. Enter in the license code provided
  6. Select the region listed with your device.

For Maps 3.0:

  1. Select Options
  2. Select Shop & Licenses
  3. Select Enter License Code
  4. Enter in the license code provided
  5. Select the region listed with your device.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep such costs down, and contact your network operator for more information about your data plan.

 


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  • I have just transferred a TTS (Text To Speech) voice file to my device via Map Loader, but i cannot see it on my device. Why?

To be able to select the transferred TTS voice file for use on your device, you will need to update the Voice File Catalog. Once done, you should be able to see the voice file and select it for use in navigation.


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  • What is new in Ovi Maps for Device?

 

Did you know that the latest Ovi Maps 3.03 offers navigation and other services for free? There is no need to use any license on this release. Check if your device is compatible and download the latest version of Maps 3.03 from www.nokia.com/maps.

With the SR1 (Maps 3.01) the users have access to new features such as high-resolution aerial images, 3D landmarks for 216 cities and terrain maps, as well as a new route overview during routing and during optional car navigation. The new version of Maps offers also integrated web services such as traffic alerts, point of interest information on business and tourist sites, and online route planning and device synchronisation.

With the SR3 (Maps 3.03) the users have added features of an improved User Interface, Voice files with Street Names and Share Location.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.

Please note: Due to technical limitations, Share Location and the Premium services (inc. Weather and Guides) are not available for Maps 3.03 on the E71 and E66.


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  • My Ovi Map 3.03 / 3.04 crashes when I synchronize favourites, try to share my location or sign in to the Ovi account. Is there something I can do about this?

To prevent your device from crashing when synchronizing favourites, sharing your location or signing in to your Ovi account with Ovi Maps, please check from the Software Update application in your mobile device if an update to SSO (Single Sign On) application is available.

How to access the Software Update application depends on the phone model you use. Check your device user guide for details.

 


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  • Why, after upgrading Maps with Nokia Maps Updater, am I still asked to Purchase a License?

Nokia Maps Updater has now been withdrawn, so will not successfully update the Maps application.

To upgrade your Maps application go to www.nokia.com/maps/support and select your device. You will then be provided a link to download the installation file.


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  • How can I purchase a licence or subscription for another region than my home region in Maps 3.0?

Did you know that Ovi Maps (version 3.03 and later) offers navigation and other services for free? There is no need to use any license on these releases. Check if your device is compatible and download the latest version of Ovi Maps from http://www.nokia.com/maps/download

To purchase products for other regions than your current location, select Options > Shop & Licenses > Options > Shops for other regions.

When Maps uses a mobile internet connection, large amounts of data may be downloaded to your mobile device, resulting in data transfer costs. See our FAQ on how to keep the costs down, and contact your network operator for more information about your data plan.


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  • Can I use Text To Speech (TTS) voice files with both Walk and Drive Navigation?

The TTS voice files are available for both Drive and Walk navigation in Maps 3.03 or later.


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