Nokia 5800 XpressMusic support

Contact your operator or service provider immediately:

1. To block your SIM card.
2. To block your device (HW, IMEI code) to prevent it being used in the operator networks with any other SIM cards.

Note that you need to contact your operator or service provider in these cases. Nokia customer support doesn't have the possibility to block the SIM card or the device, or track a stolen device.

To minimize the risks caused by the theft or loss of the device, there are some security features which you can enable in your device:

1. If your device supports phone autolock or security keyguard and you have turned it on, the phone cannot be accessed without entering a correct lock code. When enabling the autolock feature, it is important that you change the default lock or security code (12345) to your own lock code and don't forget this code.
2. Some Nokia devices support also remote locking. If you have enabled this feature, you can send a pre-defined text message to your device and lock it remotely. The device is locked if it is switched on and has your SIM card in it.

Note that the phone autolocking and remote locking cannot be enabled after the device has been lost, so it is important that you enable these security features already when taking the device in use.

Your device supports anti-virus application. For example please visit www.F-Secure.com link  and become familiar with the third party F-Secure Internet security application.

If consumers wish to use anti-virus software to protect their mobile device, solutions are available from anti-virus vendors.
 

The Nokia Comes with Music (CWM) service allows you unlimited access to your countrys Nokia Ovi Music Store. During the subscription, you can download as much music as you like to one registered Nokia mobile device and one registered PC. Comes with Music is offered with new CWM devices as part of the sales package and cannot be purchased for an existing device [unless it was offered with CWM originally]. The tracks that you download using CWM cannot be burnt to a CD and can only be played on the registered PC or Nokia CWM device. Downloaded tracks can be synchronised to your Nokia CWM device using the Ovi Player PC Client and USB cable. To transfer tracks to devices other than your original Nokia CWM device or burn your tracks to a CD you will need to purchase both the track and the burn rights from the Nokia Ovi Music Store.

To register for the Comes with Music service you will need:

• A Pin code for Comes With Music - If you have purchased a registered Comes with Music device there will be a voucher included in the sales package containing your CWM PIN code. This service can also be purchased separately post sale from music.ovi.com if you have an existing device with was originally offered with the service.
• Your Nokia device and USB data transfer cable.
•  A computer with a working internet connection. Please refer to the Comes with Music compatibility guide for supported computer specifications.
• The CD/DVD Rom from the sales pack [Optional].

Before you can register for the service you will need to install the Nokia Music client using the disc which was included in the sales package. If you no longer have this disk or wish to insttall the latest version of the software follow the steps below: 

1. Go to music.ovi.com and click the link to download the Nokia Ovi Player.
2. Click Save and select a location in which to save the file.
3. Once downloaded, Double click the file to run it.
4. Choose your langage and then Accept the EULA by clicking Yes. 
5. Ensure the selection is checked in the select software' window and click Install.
6. The Nokia Music application will be installed on your PC. Click Finish and restart your computer if prompted.
7. Once installed, launch the Nokia Music application and complete the customization questions.
8. Click the Join Comes with Music button.
9. Attach your mobile device to your PC using your USB data cable, Cancel any windows dialog boxes that appear [if applicable].
10.  From your device, choose Media player or printing & media mode depeding on the model.
11. Click the Continue button. Complete the registration for Comes with Music or sign in with your existing Nokia Music account and choose the upgrade option.
12. Enter your Comes with Music Activation PIN from your voucher and click Continue
13. You should receive a welcome email containing your user name and can start downloading music using the application at this point. 

For additional support information visit  http://www.music.ovi.com/support and the select your country.

This is not a defect on the device but a limitation with the accelerometer (orientation sensor), it will only function if the device is held vertically (upright position).

You need to install Quickoffice software.

Please download from www.quickoffice.com.

The Quickoffice application is free, only the premium version that allows editing and creating new documents needs license to purchase.

Wireless Local Area Network (WLAN) error 'No gateway reply' may occur for various reasons, for example because of mismatching WLAN settings between the mobile device and the WLAN network.

To fix the problem, you can try the following:

1. Check that your device has SIM card properly inserted and that the device is not in the offline mode. When in offline mode, the device has limited WLAN functionality and may not find e.g. the hidden WLAN networks.
2. Check that you are under the coverage of the WLAN network. Enable 'Show WLAN availability' in the Wireless LAN settings of the device. When this setting is enabled, you should be able to see an indication when a WLAN network is available. You can also use the Connection mgr. or WLAN tool in your device to check which WLAN networks your device is currently seeing. 
3. Check that the WLAN access point is properly configured in the connectivity settings of your device and that the WLAN security settings match with the settings of your WLAN network. The WLAN networks are typically configured with some sort of security enabled (WEP, 802.1x, WPA/WPA2) and it is important that the corresponding security settings are defined in your mobile device.
4. If you have other devices already successfully connecting through WLAN, check and compare that the same WLAN security settings are used in your mobile device.
5. Check that the correct access point is used when trying to connect to WLAN. Go to the web browser settings and select the WLAN access point or destination which has been defined in your device. Try to connect to a web site and check with the Connection mgr. tool if the WLAN connection becomes active.
6. If your device is using destinations (groups of access points) instead of single access points in the connectivity settings, check that the WLAN access point is at the top of the list in the destination settings (otherwise the device will try to connect through an access point which is higher up in the priority list). 
7. If you are not able to connect to WLAN even though the WLAN settings are properly configured, reset the WLAN access point (WLAN router) to default (factory) settings and begin defining the wireless network again so that there are no security features, no hidden ssid, no mac filtering, etc. This way you can troubleshoot at which point the gateway error appears.
8. Disable Bluetooth connectivity in your device while being connected to WLAN. Bluetooth and WLAN operate on the same frequency range and may interfere with each other.
9. Restore(reset) your mobile device back to original (factory) settings. You can do this from general settings of your device. Please see more detailed instructions from your device user guide. Note: It is recommended to backup the device before resetting it.

Note that the message 'No gateway reply' may occur also because of some temporary network problems, for example when under poor WLAN coverage or when there's some issues or delays at the web server side. In these cases, check that you are under the WLAN coverage area and try the connection again.

To find user guide for your device or accessory select (example is from europe.nokia.com -site): Get support and software > Product Support > Devices & Mini laptops or Accessories. Choose your device from the list and select Guides tab (newer products) or User guides link (older products) and then select your language.

Alternatively, you can use site search (at the top right corner of the web page) to find user guide for your device or accessory. Enter search words, at least device model name or number, select Go and scroll to Support section of the search result to locate link to your device or accessory support page. Select Guides tab (newer products) or User guides link (older products) and then select your language.

 1. Confirm with your network operator that the text messaging (SMS) is included in your service contract and that the message center number is correctly defined in your device:

• For S60 device, select Menu > Messaging > Options > Settings > Text message > Message center in use.
• For S40 device, select Menu > Messaging > Message settings > Text message > Msg. center in use. 
• For S30 device, select Menu > Messages > Message settings > Sending profile > Profile 1 > Message center number.

2. If possible, insert another SIM card in your device to isolate network problems.

3. If possible, check your SIM card functionality with another device.

4. If your device supports dual mode, change to GSM mode and retry.

5. Restore the factory settings.

6. If the problem persists, visit the nearest Nokia care point.

A restriction code is used to remove the System Operator Code (SOC) on a phone that has been locked to a specific service provider. Nokia does not have access to restriction codes or the ability to unlock phones. Please contact your service provider for additional details.

No. If the phone does not have the language already installed, you will not be able to use the language in the phone. Available language packages for Nokia phones are market dependant. Hence, phone that supports the Chinese language is only sold in China or countries where the language is mainly spoken.As such a device software (firmware) update will not allow the phone to support any additional features and language packages.