Repair


Phone not working properly? Try the following:

These simple steps can help in a majority of cases.


Reset the device

1. Switch off the device. 2. Remove the battery. 3. After a few seconds, re-insert the battery, and switch on the device.

Reset settings

  • Restore the original factory settings as explained in the user guide.

Update software

  • Make sure your device is running the latest software.
  • For downloads and assistance, go to www.nokia.com.hk/softwareupdate
  • Remember to back up your contacts and data before updating.

Common problems




Care Centre

Care Centre Go


Nokia Battery Advisory


One hour repair

Care Center Locator Go


Door-to-Door Service

100% Care

Repair service in China

Handset training course

Warranty Checker